Community Chat- Vintages and Supplies

Minutes Started Fri May 16 2008 11:02:27 GMT-0500 (Central Daylight Time)
SnappyBibs: bulu..
SnappyBibs: :)
mannequinreject: :)
PetitPoulailler: *waves at the minute takererer*
RobWhite: I'm hiding away in a different room. =P
ebbandflo: BTW really appreciate how fast these minutes are published!
SnappyBibs: Rob...lol chickenlittle
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PetitPoulailler: someone mention *chickens*
TheVintageKitchen: do we send a question now?
matt: Hello
iWear1: other wise ah
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SnappyBibs: Yest 3hens
matt: good afternoon friends
PetitPoulailler: hi, Matt
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SnappyBibs: Love chicks
PetitPoulailler: *waggles*
iWear1: so matt
matt: I am going to disable text messaging now
matt: you can ask questions at any time
matt: by typing /ask question
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matt: ilwil answer them in the next part
matt: ok
matt: I have a list of questions that were sent to me and taken from issues raised in the forums
matt: I am going to go through those
matt: and answer them as best as I can
matt: somethings are not yet decided at all
matt: so I will let you know
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matt: when I do not know the answer
matt: after some questions
matt: I iwll invite you all back in for comment
matt: and discussion
matt: 1. Is the search working as you intended?
matt: answer:
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matt: yes, it is functioning as planned
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matt: 2. Why has Etsy deviated from what is statistically the most effectivesearch format, a wide to narrow search?
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matt: answer:
matt: statsiticall speaking, this is not exactly true
matt: Consistently the most common criticism of Etsy had to do with search. Namely, people were unable to find specifically what they were looking for
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matt: our assertion
matt: is that If you give buyers the results they want, more sales will be made.
matt: this seems to be happening
matt: we will get to stats in a minute
matt: but
matt: often times
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matt: people have become frustrated
matt: trying to find product on Etsy
matt: and have given up
matt: we want to make sure that people can find what they are looking for
matt: there are 1.7million products here
matt: so this is obviously very imposrtant
matt: ok
matt: next question
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matt: 3. Why isn't there the option to search descriptions when looking forVintage & Supplies?
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matt: good question
matt: Description searches are used in less than 1% of all searches on Etsy.
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matt: very intersting, huh
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matt: they are one of the most costly operations on the site ( going by database load ).
matt: and have been causing soe site speed issues at times
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matt: we are investigating whether they are even helpful at all
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matt: I iwll keep you posted
matt: at this moment
matt: I am going to open up the texting again
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matt: and answer wuestions you may have about the firts three issues raise
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matt: d
matt: please try to stay on topic
quirke: will you be getting rid of decription search for handmade too?
ebbandflo: thanks matt, interesting info re site useage - let's us know more about how etsy the website works
astridanaturals: what do you mean by description searches, exactly?
dibabeads: Hello everyone!
faro: then why not take it out of the search al thogther?
matt: ok
NikitaJade: If description is overly costly and not widely used, why keep this search for handmade?
SnappyBibs: Would it not be beneficial to alleviate searching by descriptions at all?
matt: ebb
matt: you first
matt: not sure yet
matt: it is something we are looking at
matt: they are used by so few
roadtripjournal: I for one am not as wooried about searching for descriptions... I am more concerend over the ability for new users to navigate the new search options.
HeyMichelle: astridnaturals: description searches means the search that includes "tag, title, descriptions"
sococreative: yes, if description searches are like that, take then away
matt: but cause many speed issues
TheVintageKitchen: I've been sending my questions hopefully they are coming across.
ImSoVintage: What are the statistics on vintage sales since the change
matt: descroption searches are ones that search tags, titles and
matt: the descriptions you write
gremlygirl: Me, too, vintage...I just sent one that didn't pop up...
calloohcallay: You say the search is working like you intended, but what about the effects of the search on different types of sellers? Was that foreseen?
ebbandflo: i don't think any of us 'out here' realised that descriptions were being searched less frequently
matt: i have not yet answered questions in the cue
faro: right ebb
bimbis: most of the times you find the product you want from the title?
matt: I am just answering questions
matt: I had before hand
quirke: gremlygirl, they collect the questions and manually make them pop up
matt: true
dancingcircle: so the search was intended to narrow the default?
eclipse: I hope you don't get rid of description searches, I don't need them often but I do use them when I want something very specific and there are too many search words to be in tags and titles
gremlygirl: Got it, thanks quirke!
matt: and sometimes descriptions can be misleading
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astridanaturals: i would think tags would be a better search tool than discription
matt: namely
SnappyBibs: I would have no problem based own my own marketing and your numbers to get rid of searching by descriptions.:)
dmriceart: 1% for descrips, ... then what is the highest % for search?
matt: this tie woudl ike great with a jacket
matt: hypothetically
iWear1: the only time i use the descrtiption search is when i am searching for sns
matt: the tie could come uo in a search for a jacket
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quirke: i never use description search
ebbandflo: i'm guessing that searching wihtin descriptions will pull out all mentions of your search term, regardless of context?
daisytoad: am i the only one who prefers description search?
matt: that makes it tough
matt: yes
mannequinreject: I find description search gives me a ton of results that are unrelated
theartistscloset: no description will result in long titles
eclipse: i use description search when i cant get enough results with tags&titles
quirke: me too, mannequinreject
matt: I find description search returns more than I want
matt: and often items atht are not 100% relevant
ReiGN: I use descrip..but I understan if its not sound business
InspirationByFlorna: I like the description search, but If it went, it wouldn't be a biggie
joules: I use description search from time to time, and would miss it. I do miss it, actually.
matt: well
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emmasgems: I always use descriptions when I search
eclipse: matt usually yes, too many results, but when you have something very specific in mind you might need to it find the item
handsewn: tags and titles should be enough I think
matt: no decision has ben made
PetitPoulailler: then why have it at all?
NeaBlossoms: i use it sometimes, but rarely
CraftDiner: I always do a full search when I search for something...
mannequinreject: so why not get rid of it if it's already been gotten rid of for vintage @ supplies?
matt: we are still l gathhering usage stats
faro: i tend to be descriptive in my titles
ebbandflo: is description search also responsible for some of the reported "bleed" even tho it's not strictly category bleeed
matt: and evaluating search results
matt: ok
PetitPoulailler: if it's used so infrequently, what use will data be?
matt: wow, full cue of questions
CraftDiner: good one edd
CraftDiner: ebb
matt: I am going to keep going through mine
matt: and hopefully
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circathen: ask/ How does Esty know that the description search isn't used because buyers may not know it is an option?
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eclipse: i aways try tags& titles first, if i dont get enough good results then i widen it to descriptions
Luxury: i dont use the description search - maybe 1 time in 3 months
matt: it wil answer some of your questions
ebbandflo: edd? good one craftdiner! :)
patternstash: didn't you have usage stats before eliminating desc. search for S&V?
CraftDiner: LOL
doodlesmosaictiles: I am more concerned with equal exposure for equal fees. If you offer descriptions it should be for all. Defaulted search should be for all also if we are all paying the same fees.
matt: I will then try to get to those that I did not address
daisytoad: circa--good q
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beesquarefabrics: can we move on?
busylittlebeads: I also don't use description
daisytoad: doodle---word!
matt: we do not circa
TheVintageKitchen: agreed doogle
matt: yes
matt: ok
CraftDiner: Agreed Doodle
RainbowVintage: ask/ If description search is removed, can we have more tags?
roadtripjournal: agreed move on
mannequinreject: is there a possible link between the default search which includes descriptions and the server slowdown & 500 errors we've been seeing over the past few days?
matt: I am going to stop texting
InspirationByFlorna: I don't mind if the description stays or goes, what is important for me is to have an effective searching method
mannequinreject: if you say they tax the system
circathen: thanks, matt
SnappyBibs: ok
matt: sorry
matt: to silence you all there
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matt: let's proceed
daniellexo: SILENCE!
daniellexo: haha
matt: we will have time for open chat soon
matt: Why does the menu return to default mode when people are searchinglistings, even after they've selected supplies or vintage or all?
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matt: just noticed this after reading your question
matt: I will ask the programmers about this
matt: i very much like the idea
matt: of allowing users to choose their default search option
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matt: this is something that many are asking about
matt: and something we are open to
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matt: namely you set a prefernce
matt: and it defaults to that
matt: until you change it
matt: we are exploring this
matt: I do not have an idea
matt: of the time frame
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matt: How does Etsy feel about the contempt that has been brewing amongEtsians, regarding supplies and vintage? What will Etsy do to fix this?Will Etsy make a public stand in support of Vintage and Craft Supplysellers?
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matt: We certainly never want or intend to cause discontent to the community. We made the changes we determined would be the best for finding products on the site.
matt: in
matt: not to
matt: this is a process
matt: this is the first step
matt: towards
matt: making stand alone
matt: vintage
matt: and suply marketplaces
matt: they will be connected entirely to Etsy
matt: but will have
matt: curated home pages
matt: featured sellers
matt: treasuries
matt: the whole 9 yards
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matt: it will be be the same etsy account
matt: no need to create separate usersetc
matt: now
matt: I can not say when this will be happening
matt: but
matt: I can say that it WILL be happening
matt: this was the first step to
matt: move the listings to their own databases
matt: I van not say exactly how
matt: These would be top level tabs on etsy.com homepage.
matt: so
matt: they will be conneceted but separate entities
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daniellexo: (woot)
matt: let's talk about stats
matt: i know many have shared tales
matt: of reduced sales
matt: and views
matt: etc
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matt: we have been llooking closely at sales data
matt: and have noticed some changes
matt: Coming off of Mother's day site-wide sales were slightly down.
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matt: vontage and suplies were down accordingly
matt: In the one week Vintage saw a 1.6% decrease in sales
matt: one week folowing the sep
matt: that is
matt: Supplies saw a 4.8% decrease in sales
matt: so, yes, it appears that sales are down some
matt: we have been seeing some positive trends in this past week however
matt: I am slos working to get the stats
matt: for the past year
matt: where supplies and vintage have grown exponetially
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matt: to help let peoepl know
matt: about thte cahnge
matt: we will be sending out an etys wide email
matt: we could not do so before hand
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matt: because there was no change to our tou
matt: we have now change dthe tou
matt: to reflect the policy changes
matt: and so
matt: now we are by law
matt: required to alert all registerd users
matt: we will
matt: include the information about search
matt: and hopefully that will alert peple to the change
matt: Iback to the stats
matt: I know these decreases
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daniellexo: (TOU = Terms of Use)
matt: might seem small based on what you are experienceing
matt: at least based
matt: on what
matt: I am reading in the forums
matt: so
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matt: I am doing more investigating
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matt: at individual shops
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matt: to see your concerns forst hand
matt: statsitically speaking
matt: the decreases are not big
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matt: but anecdotally
matt: many see they are
matt: ok
matt: let;s open it up again
NikitaJade: While separate sites might be appealing, it seems like something that will be a long way in coming - with our current low traffic/new views because of the search, most people will have to close their stores before that happens.
ebbandflo: what about stats for other categories in the past week? increase, decrease? since the new search
gremlygirl: ask/When will "Search Tips" be updated to reflect the new search? Will there be an announcement on the home page?
JanEleven: hmmm...separate but equal? I want everything I sell in one place please
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dmriceart: Thanks for the fantastic news on the future for vintage, supplies own site sections/tabs! That is going to be cool!
Luxury: 4.8% decrease in supplies? is this items listed or sales??
beesquarefabrics: Informing the current Etsy user base about search changes is great - but I am more concerned with the new-to-Etsy customer. How will you teach them how to search?
matt: ok
PetitPoulailler: during that same period of time you reviewed stats for V&S, what were the stats for Handmade?
matt: slow down
matt: I will try
mannequinreject: have handmade sales increased in that first week?
matt: to answer thses
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matt: no, handmade sles
matt: were down too
beesquarefabrics: 4.8% is pretty much what I have been seeing in my own shop, it is great to get confirmation.
SnappyBibs: Stats?
blacksheepbeads: I respectfully disagree, Jan. I
TheVintageKitchen: Really?
roadtripjournal: I am so in to the idea of seperate sites but not in to the idea of waiting for an indefinite period of time making no money in the interim.
ImSoVintage: Did you base the stats on total sales or did you take into consideration # of sellers
matt: sitewide around 3%
artsfarm: I did an experiment and only renewed every 3 days & kepot track of views. They are DIRECTLY linked to renewing which means relying on search as it is now, will not work. What to do? I can send #s if you like
NeaBlossoms: Supplies sale decrease: I bet many were mistagging jewelry supplies into jewelry, therefore less exposure once this change was made, which totally fine by me! lol
blacksheepbeads: I'm all for a separate site as long as it's equally visible.
SnappyBibs: ty
faro: 4.8 seems about right. My items are handmade and my saes are returning.
matt: well
joules: Glad you will be speaking to programers about the reverting to default. I
matt: we are going to be watching closely
NeaBlossoms: totally a separate site - but together - that looks awesome
prodigalprogeny: ask/what about buyers who are new to etsy? How will they be informed about the search?
matt: and see how the numbers go
calloohcallay: Will the separate site be vintage and supplies together, or two separate sites?
TheVintageKitchen: out of 1.7 million products how many of those are vintage or supplies?
faro: New buyers do need to know there is more in search. Why not a prompt to choose your search?
matt: it is still too short a time period to see trends
Luxury: 4.8% decrease in supplies? is this items listed or sales??
matt: luxury
matt: sales
matt: not listing
NeaBlossoms: People, put the / BEFORE the "ask" :)
matt: I can get stast on listings
daniellexo: To ask a question please type /ask and then your question
matt: I do not have them
daniellexo: to get it int he queue
roadtripjournal: Yes. I have only been getting action from repeat customers since the change for the most part.
Luxury: tyvm
paperink: separate site sounds good...timeframe?
matt: yes faro
matt: Il like that oidea
matt: not sure of timeframe
busylittlebeads: Matt, Honestly Women comprise the bulk of sales here and like in the general national consumer market they are impulse buyers. A prompt to choose your search is easier for the novice to get into, wouldn't you think?
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patternshop: Most of my sales since May 5 are from repeat buyers as well
SarahsSky: i love the default handmade search but i think it would be great to keep the default handmade and also write select your search underneath the drop down menu
BululuStudio: matt answer just the one that has the command
daisytoad: i dont; like seperate sites : ( am i the only one?
matt: yes, Ilike that idea
matt: and as I said
PetitPoulailler: I do love the separate idea ... just please, not separate by way of a drop-down menu again okay?
matt: we will be looking into its feasibility
matt: no, petite
matt: it would be a marketplace
matt: howver
faro: I love the idea of separate site, and that etsy will let everyone know we are all here.
PetitPoulailler: the drop down thing really really bites
matt: I like th idea of still having one big all etsy hub
ImSoVintage: I am mixed on separate sites
matt: where you can search through everything
TheVintageKitchen: Seperate sites, but with a tab strictly for vintae at the top. That's aweome!
PetitPoulailler: yes, agree, Matt
faro: hub, good term
cocomo: will the seperate site be accessable thru main etsy?
CraftDiner: Separate site cannot come soon enough!!!
matt: yes cocomo
busylittlebeads: Separate sites do worry me. Flipping from one to the other is to much energy for the novice!!
matt: agreed
cocomo: cool ty
joules: I agree, the dropdown is not my fave at all.
matt: I woudl love it now
ebbandflo: personally i think the drop down menu is intuitive but some italicised text or a different font might alert users that they can choose their search parameters
matt: but
matt: things take time
artsfarm: it would be like Ruby Lane or another mall with a main 'entrance' and then 3 different areas
PetitPoulailler: agree ... and the searching capabilities you foresee for these separate groups?
faro: I am still concerned about supplies that are handmade being seen. Which one would they be on?
cocomo: like very noticable or hidden on the bottom of a drop down?
matt: yes, Iknow not all love the dropdown, but it is the first stepo in a longer process
TheVintageKitchen: Any way that you look at it, I think it's important to keep vintage welome here and it's not showing as that way with the new search default.
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joules: Remember Plessy vs. Ferguson! Separate was not equal..just saying.
astridanaturals: how often do newbies buy supplies, isn't mostly current sellers that buy supplies on etsy?
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blacksheepbeads: as long as the separate site is very visible, I think that everything - handmade, vintage, and supplies - would be much easier to find.
busylittlebeads: Whay can't we still have on big Etsy HUB wo search for everything? This mixes saless evenly as well as effectively
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matt: slow please
schOOLLOcker: separate sites, if we are talking a year from now (since there is no indication of a timeframe) may be way too late for some shops to stay in business on etsy; they may move on by then.
matt: hold up one sec
ImSoVintage: What happens to people who have mixed shops
SnappyBibs: yes please
matt: m=not sure the numbers of newbies
matt: buying suplies
matt: busy
matt: , ikltlike that idea too
matt: you shoudl be able to go where you want
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matt: see everything
matt: or just the category you want
matt: by separate
matt: I do not mena that it will not be a part of etys
matt: it will be connected
matt: but you will be able to navigate it
matt: liek it;s own site
matt: it will have the features of etsy
matt: but just for vintage
matt: and just for supplies
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matt: eventually
matt: this is something I would lioke to see with all categories
matt: we could have a featured jewler
matt: curated homepages
matt: namely
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matt: featire a tomn more artists
matt: have treasuries
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matt: that are only furniture tec
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matt: ok
matt: sorry
matt: now i lost some of the questions there
matt: ok
matt: I am going to lok at the cue now
EtsySupplyStreetTeam asks, Until separate homepages become a reality, how will new buyers coming into Etsy know that Vintage & Supplies are sold on Etsy?
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matt: as I said
matt: I we are exploring te idea of let8ng a user ste their prefernce
matt: we will also be sending an email
matt: and making changes
matt: to the side bar on search
matt: to let people know
matt: i think we can also do much with the storque
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matt: the help guides
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matt: and the forums
matt: just keep explainig
matt: and promoting
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matt: we are aways open to
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matt: exploring other ways
dancingcircle asks, what damage has this issue done to the community?
matt: well sells were slightly down
matt: but it is to early to say
matt: if this is why
matt: I knwo that there have ben many people who are upset
matt: and that is always bad
matt: certainly
matt: it is not our intention
matt: my hope is
matt: that we can see what the concerns are
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matt: and address
matt: in a way that is the best for the entire marketplace an dcommunity
matt: supplies and vintage included
ccce asks, are there going to be any changes to the default search?
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matt: not at this exact moment
matt: but
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matt: as I said
matt: we are looking to make imporvements
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dancingcircle asks, do you think vintage directly "competes" with handmade on this site?
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matt: good question
matt: it is hard to say
matt: I like to think they complement one another
matt: howver
matt: ndmade good takes a great deal of time to make
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matt: and has to cover that
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matt: in th cost
matt: i think if they competet
matt: it could be with priocing
matt: but I also
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matt: think that shoppers on etsy
matt: appreciate both
matt: and recognize the value
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matt: of each
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matt: my speculation though
matt: so I can't really backit up with specific stats
dmriceart asks, : Could the Etsy site have three clear area links to each of ... handmade, vintage, supply ... that do not default to each other?
matt: yes
matt: when we build tose marketplaces
PetitPoulailler asks, is it true that we can search on old/ancient Fora threads and, if 'yes' why was such a search given server priority over searching Vintage/Supplies descriptions?
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matt: different monster
matt: seoparating out vintage and supplies to their own search
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matt: was a huge undertaking and has been in the works far longer than seatch
matt: re: descriptions
matt: as I said description search is taxing on etsy
matt: server and bandwidth wise
matt: and has a very very low usership
matt: it might end up being removed at somepoint
matt: though I can not say for sure
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matt: that is a programmers issue
matt: wow
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matt: soo many questions here
matt: I am goin to jump around through them
matt: and try to cover as much as I can
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DandelionGirl asks, Matt, If you're going to be looking at individual shops who seem to be down in sales than your stats % suggests, would you be able to let the rest of us know the results? It may be helpful to some vintage or supplies shopowners for the interim.
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matt: yes
matt: I will continute to share stats and info as we say trends
matt: etc
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circathen asks, Is there indication that buyers are using the drop down menus to search?
matt: hard to say
matt: I do not have the data
matt: but I iwll see what I can get
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TheVintageKitchen asks, if descriptions searches are a waste why use it at all instead of unfairly taking it away from V&S?
matt: it was never an issue of taking them away
matt: or of fairness
matt: it was a database issue
matt: taht we investigated
matt: as we looked at the ways people searched the site
matt: as I said
matt: it may be removed entirely from etsy
matt: I promise I will keep you posted
matt: to any developments
ccce asks, what about the mean time?
matt: great question
matt: until we have mastand alone markets
matt: communicate the changes
matt: better
matt: change text i=on search
matt: explore
matt: a user set prefernce
matt: and I think
matt: we will se growth in these categories
matt: they will now have their own spotlight
matt: where as they were not mentioned brfore
matt: time wikl tell
matt: and I will tell you
roadtripjournal asks, do you see how this new change in the search has somewhat diviided the community? The people who are "against" v & S now feel that they have been "right all along" and that we are put in our place so to speak? I hink the home page needs to have a more equal representation of who sells here.
matt: yes
matt: and certainly
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matt: we did not want o divide anyone
matt: we wanted to help peolple find what they were looking for
matt: I am hoping that
matt: we can address the needs of all parts of the community
matt: and mnot let this
matt: become a divisive issue
matt: it will take time
matt: and work on our part
matt: but
matt: we will do our best
matt: i can understand
matt: why many are upset
dancingcircle asks, how does Etsy advertise its vintage sector?
matt: we do not have a separate marketing startegy for vintage
matt: at this time
matt: but
matt: I have bebn reaching out to ebay communities
matt: and just did an ebay radio program
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matt: we are doing more vintage pages these days
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matt: t pages
matt: to raise awarness about the change
matt: when
matt: we do have a vintage marketpalce
matt: we will have an entirely separate marketing plan
matt: that will address vintage directly
matt: same for supplies
matt: and ultimately
matt: for each category on etsy
matt: jewelry
matt: aret
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matt: paper goods etc
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dahlilafound asks, remember that some of us have BOTH vintage and handmade
matt: very good point
matt: and this will defiitely
matt: be a gig issue as these markets are constriucted
matt: big
matt: not gig
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matt: we have some smart folks here
matt: and we will tackle it as thoughtfully and intellegently as possible
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roadtripjournal asks, so we are supposed to jus hang out wih no sales until you guys figure out the new site? I would love some more concrete answers or I am going to have to explore other options for selling.
matt: as I said
matt: we are working to improve awarness
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matt: and hope that
matt: this will make it easier to find
matt: what you want
matt: handmade
matt: vintage
matt: or supply
matt: I hope that this will not negatively evfefct your business
matt: and we want your business here
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matt: but
matt: If you are not satisfied
matt: I understand
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Luxury asks, what about the idea of having 3 separate search bars at the top of the main page - then having drop menus for each?
matt: this is not something we will be doing at hthis point
matt: i think it will be too cluttered
matt: and confusin
matt: g
matt: and will adersely effect all shopping here
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BobbiThisnThat asks, So basically what you are saying is that there are going to be no immediate changes, and v&s sellers are going to have to accept the status quo? (ie inequity in search)
matt: sorry
matt: reading
matt: all your questions
matt: and tryong to get to what we have not covered
matt: I think we will have to have annpther chat on this
matt: as there are many questions
matt: so getting back to the question at hand
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matt: there will be some immediate changes
matt: mass eamils
matt: explanatory text
matt: ion the side of search
matt: those are immediate
matt: the next phase will be a user set prefernce
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matt: and ultimately standalone (for lack of a better term) marketplaces
matt: so
matt: the witching hour is upon us
matt: this is the first of many
matt: chats
JanEleven: This has already led to more mis-tagging, which will continue as people try to get buyers in. I follow the rules, but I can understand how a mother with children to support would nott
InspirationByFlorna: yeyy
SupplyRiot: Thank you so much Matt!
BarkingDogsBoutique: If seperate marketplaces are devolped for V&S will be be able to take our store name and feedback with us?
CraftDiner: Thanks for listening Etsy! It is so very much appreciated!!!!
faro: Matt- Thanks so much, I for one feel much better and look forward to a long and healthy relationship with etsy!
matt: I know I did not get to all your questions
daisytoad: arg
faro: I just want to personally Thank RobWhite, in case you were influential in bringing this meeting about. I know you got completely side-swiped last week in your office hours meetings. We Love ROB!
circathen: Thank you Matt for hearing us!
matt: but I will
blacksheepbeads: Thanks, Matt!
roadtripjournal: I can live with it. As long as things are being done proactively... moving toward more info being laid out there for the buyers.
InspirationByFlorna: thank you Matt, you are a big help
HeyMichelle: We will be updating the results sidebar...I would love to hear suggestions about that...if you have any, feel free to post in the forums or convo me...
matt: we can continiue this next week
DandelionGirl: Thanks, Matt!
PetitPoulailler: I hope you're getting combat pay for this, Matt xo
gremlygirl: Thanks Matt!
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beesquarefabrics: will you please answer the rest of the questions in a storque article, point by point
matt: i will get you updated stats
busylittlebeads: You Really need to cover much more here. Please set another date ASAP!!!
theartistscloset: Thanks Rob
ebbandflo: thank you
dancingcircle: sounds good
SnappyBibs: Rob and matt have been real troopers
matt: and do dome more investigation
RobWhite: That wasn't really just me, the whole team knows how important this is to you.
alcoveintheattic: Hello! Thank you Matt
ebbandflo: continuing next week would be a great idea
matt: I thanks you all for coming
puttinondaglitz: Thanks for your time Matt! I am looking forward to the changes!
SupplyRiot: I feel a lot better now, too!
mermaidsdowry: I am looking forward to the future and feel much better about not beig buried and lost.
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CraftDiner: Thanks ETSY!
mannequinreject: I second the storque article, that way more ground can be covered in the next chat
theartistscloset: Thanks Matt
matt: well
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matt: this is a process
RobWhite: And Matt in particular has done a ton of work for this meeting, too.
mermaidsdowry: Thanks for your time Matt
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roadtripjournal: Thanks for everything and I can't wait to see that email in my in box! Go have a beer Matt.
PetitPoulailler: A little PUBLIC acknowledgement by Admin as to the worth of V&S would go a very long way to easing tensions here. Public, not just here in meetings. Public
matt: and i know that there are some concerns
vintagerouge: Thanks to all of you!
faro: Yeah- But you got slammed last week Rob. Sorry, the mob was around and you were the target :)
matt: that we have not yet addressed
ebbandflo: ... and thanks to whoever it is who gets the minutes out so promptly each week!!
theartistscloset: Just keep us updated weekly maybe?
SupplyRiot: You guys both rock
patternshop: so in other words business as usual, which is none right now,now I am even more upset
cocomo: rob you are always in the middle of threads we appreciate it
JanEleven: Well, I've been here a month, and all I can say is this is a very intresting place!
TheVintageKitchen: Yes what PP said!
cocomo: thanks all of you
calloohcallay: Thanks! And please, pay attention to the carnage in the forums. Many people are avoiding them, it's so nasty for V&S sellers.
prodigalprogeny: Thanks! Can't wait to hear for more info.
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daniellexo: thats michelle ebbandflow!
matt: well pattern
daniellexo: shes a gem!
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matt: I am not sure what other answers I can give at this point
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faro: Thanks so much to the etsy gang for listening and "hearing"!
patternstash: yes, please answer the rest of the questions in the Storque
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roadtripjournal: danielle you are a gem
matt: I am hearing your concerns
TheVintageKitchen: agreed again with calloohcally
ebbandflo: thank daniellexo, the minutes are really appreciated and they are out so promptly
HeyMichelle: We *love* vintage & supplies, by the way, and it is very important to us to give these the exposure these deserve
BlueLadyBeads: Thanks for letting us be heard and thank you for the information.
matt: and I am trying to address them
takethecake: Patience is key. Thanks to all etsy admin for the chat.
CastleArt: hm..I give supplies business ;)
patternshop: Feb. sales=134, daily average=4.62, Mar. sales=160,daily average=5.16, Apr. sales= 128, daily average=4.26, May 1-4 sales=17,daily average=4.25, May 5-16 sales=18, daily average=1.63, this is not a TALE, this is facts, and this is going to put me out of business very quickly!
daniellexo: hehe thank you roadtrip
matt: these things take time
HeyMichelle: thank you so much to everyone for coming!
ebbandflo: thanks HeyMichelle for the minutes!
matt: and unfortnately
CastleArt: even if my art is getting none
daniellexo: we're all gems
smittenkittenorig: Thanks for all the info, guys!
daniellexo: ;_
PetitPoulailler: i know you guys do love V&S ... just publically say so
HeyMichelle: thanks, ebb!
daniellexo: i mean
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daniellexo: ;)
theartistscloset: Thanks HeyMichelle
Luxury: thanks so much for holding this chat! still really concerned about losing sales and losing my "full time etsyer" status
TheVintageKitchen: Thanks HeyMichelle it would be great to let the community know how you all feel
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matt: we will never be able to please everyone on Etsy, but we will always try to do what is right
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daniellexo: I LOVE VINTAGE AND SUPPLIES
daniellexo: quote me on that
daniellexo: hehe
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RobWhite: We'll get that sentiment out there, PetitPoulailler. =)
mannequinreject: lol danielle
matt: we will contunue this next week
SnappyBibs: lol danielle
theartistscloset: You are right on that Matt
ebbandflo: thanks matt
matt: and I encourage you all to cocme back
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PetitPoulailler: it's not been pretty in the fora
faro: I love Vintage and SUpplies too Danielle
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TheVintageKitchen: I meant the community forums.
paperink: Thank You, Matt sounds like a great plan and hope the changes will be rolled out soon
daniellexo: ;(
JanEleven: I have hope now
mannequinreject: hope I can make it to that one
ebbandflo: anone want to come for a swim now??? :)
SupplyRiot: We love you too Daniellexo!
daniellexo: you just send them to me!
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HeyMichelle: yes to swim!
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matt: qyestions aour way
mermaidsdowry: I love vintage and supplies and handmade too!!
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matt: community@etsy.com
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ebbandflo: yay - see you in the pool!! ;)
PetitPoulailler: tooo cold here to swim brrrrrrrrrr
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mannequinreject: swimming? omg if we had gifts enabled I'd chuck a penguin your way
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ebbandflo: lol